JivaX - AI-Powered Digital Consent Platform

Last Updated: August 28, 2025

This Privacy Policy describes how JivaX ("we", "our", or "us") collects, uses, and protects your personal information when you interact with our AI-powered avatar healthcare assistant designed for hospital doctors and healthcare providers to conduct preliminary patient assessments and streamline medical workflows.

Information We Collect

Patient Information

When patients interact with our AI avatar during preliminary assessments, we may collect:

Personal identification information (name, date of birth, contact details)
Medical history and current symptoms as provided during AI interaction
Responses to preliminary health assessment questions
Audio and video recordings of interactions with the AI avatar (when enabled)
Vital signs and biometric data input during assessments
Insurance and healthcare coverage information

Healthcare Provider Information

For healthcare professionals using our platform:

Professional credentials and medical licensing information
Hospital or clinic affiliation details
User account information and authentication data
Customization preferences for AI avatar interactions
Usage patterns and system interaction logs

AI Interaction Data

Our AI avatar system automatically collects and processes:

Conversation transcripts between patients and AI avatar
Voice patterns and speech analysis for improved interaction
Response times and interaction quality metrics
AI decision-making patterns and recommendation accuracy
System performance data and error logs
Device information (cameras, microphones, display capabilities)

How We Use Your Information

We use the information we collect for various purposes:

To provide AI-powered preliminary patient assessments and health screenings
To enable seamless interaction between patients and our AI avatar
To assist healthcare providers in patient triage and diagnosis support
To maintain and improve AI accuracy and medical recommendation quality
To ensure HIPAA compliance and protect patient health information (PHI)
To communicate critical health alerts and follow-up recommendations
To integrate with hospital management systems and electronic health records (EHR)
To provide analytics and insights to healthcare administrators
To detect and prevent system misuse or security breaches

Data Sharing and Disclosure

We may share your information in the following circumstances:

With healthcare providers and medical staff authorized to access patient information
With hospital information systems and EHR platforms for continuity of care
With medical specialists when referrals or consultations are recommended by the AI
With emergency services when critical health conditions are detected
With HIPAA-compliant cloud service providers who support our AI infrastructure
With regulatory authorities when required by healthcare laws and regulations
With patients' designated healthcare proxies or emergency contacts when authorized

Data Security

We implement comprehensive security measures specifically designed for healthcare data protection, including end-to-end encryption, HIPAA-compliant data handling, secure AI processing environments, and regular security audits. All patient health information (PHI) is encrypted both in transit and at rest using AES-256 encryption standards.

Data Retention

We retain patient health information and AI interaction data in accordance with healthcare regulations and hospital policies, typically for a minimum of 7 years or as required by applicable medical record retention laws. De-identified data used for AI training and improvement may be retained indefinitely.

Patient Rights and HIPAA Protections

As a patient interacting with our AI healthcare system, you have specific rights under HIPAA and other healthcare privacy laws:

The right to access and obtain copies of your health information collected by our AI
The right to request amendments to inaccurate health information
The right to restrict certain uses and disclosures of your health information
The right to receive an accounting of disclosures of your health information
The right to request confidential communications and alternative contact methods
The right to opt-out of AI interactions and request human healthcare provider assistance
The right to file complaints with us or the Department of Health and Human Services

Minors and Pediatric Care

Our AI avatar system can interact with pediatric patients under appropriate supervision. For patients under 18, parental or guardian consent is required before any AI interaction. Special protocols are in place to ensure age-appropriate communication and to protect minors' health information in compliance with applicable laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@jivax.com
By phone: +1 (555) 123-4567
HIPAA Privacy Officer: hipaa@jivax.com
By mail: JivaX Privacy Officer, 123 Healthcare Innovation Blvd, Medical AI Center, MC 12345